Frequently Asked Questions
Everything you need to know about our premium home essentials.
What is the typical shipping timeframe for furniture orders?
Most in-stock items ship within 3-5 business days. For larger furniture pieces requiring white-glove delivery, please allow 2-4 weeks for transit and assembly.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made upholstery and final sale items are non-returnable.
Do you offer international shipping?
Yes, Acaia ships to over 50 countries. Shipping costs and import duties are calculated at checkout based on your specific location and order volume.
How can I track my order status?
Once your order departs our warehouse, you will receive an email with a tracking number and a link to our carrier's real-time monitoring portal.
Are your wood products sustainably sourced?
Sustainability is core to Acaia. 90% of our wood furniture is crafted from FSC-certified timber or reclaimed materials to ensure minimal environmental impact.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and offer flexible financing options through Affirm for larger home investments.